How do I purchase optional buys?
If you're interested in purchasing any optional buys, please click the "Manage Your Pledge" button on this page and simply increase your pledge amount of the items you'd like to get. We'll sort out what your extra money is going towards via our Pledge Manage sent to you after the campaign ends. Last updated: Mon, Oct 17 2016 3:52 am EDT
I have participated the "Share to win a free epic monster" special event, how can I get this free reward?
You can simply pledge at least a Deep Madness Core Game during the Kickstarter campaign. We just need your Facebook name in the pledge manager sent to you after the campaign ends to confirm your free epic monster reward. Last updated: Sat, Oct 15 2016 5:12 am EDT
Will there be a pledge manager?
Yes. After the campaign ends, we'll send a pledge manager to each backer, you can increase your pledge amount, select rewards, and confirm your delivery address there. Last updated: Sat, Oct 15 2016 5:05 am EDT
Will there be localization add-ons / support for multi-language?
Yes, we are providing German, French, Spanish, and Italian translation packs as optional buys. They include all components with gaming text from core game, stretch goals, Rise of Dagon Expansion, and The Oracle's Betrayal Expansion. Find more about the translation packs: https://www.kickstarter.com/projects/diemensiongames/deep-madness/posts/1717072 And we will provide free printable PDF files for Italian. Last updated: Thu, Nov 3 2016 2:20 pm EDT
What material are the miniatures made of? And do I need to assemble the miniatures?
The miniatures are plastic, pre-assembled and unpainted in the final product. Last updated: Sun, Oct 30 2016 1:52 pm EDT
Will there be some kind of bundle?
Yes, we are considering bundles, more details will be announced later. Last updated: Sat, Oct 15 2016 5:49 pm EDT
How many card holder box is needed?
Without card sleeves, one small and one large. With card sleeves, two small and two large. However the number of cards could increase with more SG unlocked. Last updated: Sun, Oct 23 2016 9:44 pm EDT
What is ring base and how many do I need?
Excluding the Epic Monsters, all of the monsters in the core game have a 30mm diameter base, allowing the black ring bases to fit snugly around just about any monster which happens to show up in the game. It is very easy to install and remove monster miniatures to and from the ring bases without damaging them. The black ring bases have a slot for wound tokens which make it easy to record monsters’ hit points. No matter how many monster miniatures you will finally end up receiving, in any one game of Deep Madness there are usually only 6 types of monsters in play and only the monsters on the board will need ring bases. You can buy extra ring bases in the optional buys if you so desire. Please see the following update for details: https://www.kickstarter.com/projects/diemensiongames/deep-madness/posts/1715817 Last updated: Sun, Oct 23 2016 9:44 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.